At CodeTank.shop, we want you to be completely satisfied with your purchase of sneakers, sports shoes, and women’s footwear. If you are not happy with your order, we offer a hassle-free return and exchange process. Please read our policy carefully to understand your options.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- You must request a return or exchange within 10 days of receiving your order.
- Proof of purchase like order number or receipt or Transaction is required.
2. Non-Returnable Items
Certain items are not eligible for returns or exchanges, including:
- Items marked as “final sale” or “non-returnable.”
- Products that have been worn, damaged, or altered after delivery.
3. How to Initiate a Return or Exchange
To start a return or exchange, follow these steps:
- Contact Us: Email us at info@codetank.shop within the eligible return period. Include your order number, the reason for the return or exchange, and any relevant photos
- Return the Item: Once your request is approved, we will provide instructions on how to return the item. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, your refund or exchange will be processed within [Insert Number] business days (e.g., 5-7 days).
4. Refund Methods
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at info@codetank.shop . Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@codetank.shop . We will provide a prepaid return label and either replace the item or issue a full refund, including shipping costs.
7. Shipping Costs for Returns
Unless the return is due to an error on our part, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us safely.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account or payment provider.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, contact us at info@codetank.shop for assistance.
9. Contact Us
If you have any questions about our Return & Exchange Policy, please contact us at:
Email: info@codetank.shop